SkinKlean care
Hi — how can we help you glow?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
Real humans on the team — we usually reply within one business day
Where's my glow?
Track your SkinKlean order
Look it up with your order number, or with the tracking number from your shipping confirmation email. Results appear right here — no need to leave the page.
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Talk to us
Reach the SkinKlean team
Question that isn't covered below? Pick whatever's easiest — we read every message.
Send a message
Tell us what's up and we'll reply by email, usually within one business day.
Email us
Prefer your own inbox? Write to us anytime — include your order number if you have one.
Good to know
Frequently asked
The quick answers. Still stuck? The team's one message away.
01
Orders & shipping
When will my order ship?
Orders are prepared within 1–3 business days after you order (weekends don't count). During busy launches or peak season, please allow up to 5 business days. You'll get a shipping confirmation email the moment it's on its way.
How long does delivery take?
Once shipped:
- United States: 2–12 business days, depending on stock availability
- International: 7–15 business days
How do I track my order?
Your shipping confirmation email includes a tracking number and link. You can also use the order tracker above. Can't find it? Email help@skinklean.co and we'll pull it up for you.
Can I change or cancel my order after placing it?
Our warehouse starts preparing orders right away, so once an order is placed it's already in motion and can't be changed or cancelled. Please double-check your shipping details before checkout. If something's urgent, message us fast at help@skinklean.co and we'll do our best.
I entered the wrong address — what now?
Message us straight away at help@skinklean.co with your order number and the correct address — if it hasn't reached the carrier yet, we'll fix it. We also recommend adding your phone number to every order: many couriers call before delivering, and it's the fastest way to make sure your parcel reaches you.
Do you ship internationally?
Yes! We ship worldwide. International orders typically arrive in 7–15 business days.
02
Subscriptions
How do I manage or cancel my subscription?
We make it easy! You can manage or cancel anytime through our customer portal, or just drop us a line at help@skinklean.co and we'll take care of it for you.
Please include your order number or the email address used at checkout so we can locate your account quickly.
Please include your order number or the email address used at checkout so we can locate your account quickly.
How do I skip or delay my next shipment?
Still working through your current stash? Skip or push back your next shipment yourself in the customer portal, or message us at help@skinklean.co before your renewal date and we'll do it for you — so nothing ships before you're ready.
Can I change my frequency, products, or shipping address?
You can update your delivery frequency or shipping address any time in the customer portal. Or if you prefer, just email help@skinklean.co and we'll happily make the changes for you.
I was charged for a renewal I wasn't expecting — what now?
This usually means an active subscription is still on your account. Once a renewal is charged, the order begins preparing at our warehouse right away, so it follows our standard order policy. Email help@skinklean.co and we'll help sort it out, and make sure future renewals are paused.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try logging into our customer portal with the email you used at checkout.
If it's still not showing up, just reach out to help@skinklean.co and we'll find it for you.
If it's still not showing up, just reach out to help@skinklean.co and we'll find it for you.
03
Product & safety
How often should I use the product?
It varies by product! You'll find the routine for each one printed on the box and explained on its product page. All of our masks are gentle enough for daily use — and daily is where the best results come from, since the improvement builds the more consistent you are.
Is the collagen vegan?
Yes — every collagen in our formulas is 100% vegan and cruelty-free, made through biotech fermentation rather than sourced from animals.
Are the masks suitable for sensitive skin?
Our formulas are designed to be gentle and are loved by sensitive-skin customers. As with any new skincare, we always recommend a quick patch test on your inner arm first. If irritation appears, discontinue use.
Can I use them while pregnant or breastfeeding?
Yes — our masks are gentle and designed to be safe for everyone. That said, since we don't know your individual medical history, we always recommend checking with your doctor before adding any new product to your routine.
How should I store my masks?
Keep them somewhere cool and dry, out of direct sunlight, and sealed until you're ready to use them. Pop one in the fridge beforehand for an extra-refreshing, de-puffing finish.
Do the masks have a shelf life?
Yes — our masks have a shelf life of about 3 years. You'll find the expiry date printed on the packaging; for the best results and freshness, use within the date shown.
04
Returns & policy
What's your return policy?
We accept returns within 10 days of delivery (based on the tracking date). Items need to be unused, in their original packaging, with proof of purchase. To start, email help@skinklean.co and we'll send the return address and instructions. Full details live in our refund policy.
How do I start a return or refund?
Just email help@skinklean.co with your order number and reason. We'll approve it and share where to send your package. Please wait for approval first — returns sent without it can't be accepted, and return shipping is the customer's responsibility.
My order arrived damaged. What do I do?
So sorry about that! Reach out within 10 days of delivery with a quick photo of the issue and your order number, and we'll make it right.
I think I was charged but don't see an order — help?
No worries. Send us the email address or name used at checkout and we'll track it down right away. Most billing questions are sorted within a day.
Stay in the glow
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